Shipping & Service Delivery Policy
Details on electronic fulfillment, digital access, and service delivery on the meetmate platform.
meetmate provides a software-as-a-service (SaaS) and digital matchmaking platform. We do not sell or dispatch physical, tangible merchandise. Therefore, physical logistics, courier shipping, and physical dispatch are not applicable to our services.
1.Electronic Fulfillment & Access Timelines
All services offered on meetmate are provisioned electronically and delivered instantly or within stated system timelines upon completion of action:
Instant: Upon signup, your user account and profile shell are activated immediately.
Instant: Approved project requirements appear in the public search directory immediately upon submission.
Real-Time: Freelancer and agency interest submissions are transmitted instantly to the project creator's inbox.
Under 60 seconds: Email alerts and in-app updates are dispatched electronically via automated cloud queues.
2.Delivery of Client-Freelancer Work Product
For freelance projects arranged through meetmate, work deliverables (such as source code repositories, Figma design files, written copy, or marketing assets) are delivered directly between the parties via electronic channels (such as GitHub, Google Drive, Figma, or direct download).
Deliverable timelines and milestones are established in the mutually agreed project statement of work between the client and freelancer.
3.Service Availability & Downtime SLA
meetmate aims to maintain 99.9% platform availability. In the rare event of planned maintenance or temporary service interruptions, announcements will be posted in advance. Access issues can be reported 24/7 to our technical support team.
4.Contact for Access & Delivery Issues
If you encounter any issues accessing your digital account, project listings, or communications, contact:
Entity: AimTech Solutions (meetmate)
Address: Gurugram, Haryana, India
Email: solutionaimtech@gmail.com